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Cloud-Based VoIP Call Center Solutions

Take more customer calls with fewer agents.
Run your call center in the cloud today.

VoIP Call Center Solutions
Roman Voytsekhovskiy, Support Center Manager at Orthodontic Experts Ltd
“With Nextiva, the supervisor dashboard allows me to monitor call flow in real-time. It allows me to ensure I always have sufficient agent coverage, so that calls are never missed. I can easily make changes to my call flow without having to wait for hours on hold.” Roman Voytsekhovskiy, Support Center Manager at Orthodontic Experts Ltd.
Built for any business at any stage. Including yours.
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What is a VoIP Call Center

What is a VoIP Call Center?

VoIP call center phone systems are designed to handle higher call volumes than a typical inbound call center. A VoIP call center solution is vastly different compared to a PBX phone service.

Virtual call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.

VoIP Call Center Features To Match Your Business Needs

Interactive Voice Response (IVR)

Interactive Voice
Response (IVR)

Send incoming calls to the right call center agents. Set up your IVR any way you want.

Call Recording

Call
Recording

Record, pause, and listen to customer interactions any time.

Automatic Call Distribution (ACD)

Automatic Call
Distribution (ACD)

Distribute calls based on business hours, technical support level, IVR options, and more.

VoIP Phone Numbers

VoIP
Phone Numbers

Get local and toll-free numbers or port your existing phone numbers.

Call Routing

Call
Routing

Manage customer interactions like a pro. Don’t let your customers repeat requests.

Dashboards & Reporting

Dashboards &
Reporting

Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.

Answer more calls with VoIP Call Center

Just Need VoIP Phone Service?
We Got That, Too.

Enterprise-Grade Mobility

Nextiva VoIP systems empowers you to do business remotely or from the road. The Nextiva App enables complete and secure mobility for your business.

Enterprise-Grade Mobility
Security & Reliability Designed for Enterprises

Security & Reliability Designed for Enterprises

With eight point of presence, carrier-grade data centers, and 99.999% uptime, you'll never miss a beat with your customers. We built one of the world's most reliable enterprise-ready voice networks.

Actionable Voice & Business Analytics

Uncover valuable insights you can act on regarding company call activities, real-time performance, and measure business outcomes. Customize dashboards and wallboards to drive performance across every aspect of the organization.

Actionable Voice & Business Analytics
Your Enterprise Communications Partner

Your Enterprise Communications Partner

Nextiva's award-winning customer service has earned us #1 ratings from Gartner, Frost & Sullivan, and other VoIP industry experts. Get 24/7 access to customer support and take advantage of our Professional Services add-ons to get hands-on consultation of your communications needs.

Track & analyze your entire pipeline for valuable hidden business insights

Track the entire customer journey. From lead to end of lifecycle. Every interaction along the way is tracked and analyzed.

Track and Analyze Your Business Pipeline

Why Nextiva
Cloud Call Center?

8 Nextiva Data Centers

Centralized trunks with an IP core

99.999% uptime

8 points of presence and carrier-grade data centers

Award-winning customer service

Fraud mitigation with access control policies

E911 coverage in the US and Canada

VoIP Call Center FAQs

How much does a VoIP call center cost?

Nextiva’s VoIP-based call center starts at $50 per month/user and does not require any upfront hardware costs.

For more advanced call center functionality built for the enterprise, you can expect to pay around $100 to $150 every month.

Nextiva's VoIP solutions don't charge a setup or activation fee. It's one of the most cost-effective contact center solutions for your small business.

Does my company need a call center?

There are a few primary reasons why companies use an outbound call center. Most importantly, a cloud contact center lets you hold a customer’s call without sending them to a voicemail.

Second, it enables the company to improve customer satisfaction using call queues and auto attendants.

Third, call center technology lets you scale your softphone requirements as you grow.

How does a VoIP call center work?

A VoIP call center completes calls over the internet using Session Initiation Protocol (SIP) to digitize calls. Nextiva's business phone system routes specific call queues to the right agents.

Until an agent connects to a caller, inbound callers hear music, announcements, or other helpful messages from the company.

A VoIP call center only requires an internet connection and software installed on a computer alongside an optional VoIP desk phone.

How many calls can the Nextiva call center handle?

With Nextiva, you can handle 525 calls in queue. The advantage of using Nextiva for your company's call center software solution is that it runs in the cloud and can answer as many inbound calls as you need. Call center agents can be located in an office, or even from the convenience of their home.

Nextiva’s call center is so powerful, we rely on it ourselves!

How do I set up a VoIP call center?

It's easy to set up your VoIP call center with Nextiva. Every account receives guided help and assistance to activate their cloud-based business communications tool.

Additional customer relationship managers are available for more hands-on implementations.

What are the top VoIP call center features?

Nextiva has features to help agents serve callers, supervisors manage their teams, and business leaders to focus on customer experience.

Popular contact center software features include:
  • Call Monitoring
  • Call Disposition
  • Agent Availability
  • Built-in Reporting
  • Supervisor Dashboards
  • Live Call Status
  • Intuitive software-based CTI
  • Queue Whisper Announcements

Shelby American loves Nextiva, you will too.