Log inEssential
Get started on a small scale.Unlimited calling
Unlimited peer-to-peer video calling
Free toll-free number
1500 toll-free minutes
Voice to email notifications
Integrations with MS Outlook & Google Contacts
Unlimited internet fax
Online signup available for up to 5 lines
Sign upProfessional
Best for small teams.Everything in Essential, Plus
Unlimited conference calls, 40 participants
Unlimited video conferencing, up to 250 participants
Team messaging, collaboration, and video
3000 toll-free minutes
Call Pop, up to 250 contacts
Voicemail to SMS notification
Voicemail to email
Extended integrations with Salesforce, Hubspot, Zendesk
24x7 customer support
Online signup available for up to 5 lines
Sign upUltimate
All our enterprise-ready features.Everything in Enterprise, Plus
Sales Productivity & Pipeline Management
Service Productivity & Ticket Management
Automated Surveys
Customer Journey Analytics
The most successful brands trust and work with Nextiva.
See which applications are included with the packages above or add them any time
See what is included in:
Essential
Professional
Enterprise
Ultimate
Call Pop
Get important information about who’s calling so you can begin each conversation a step ahead.
Team presence
Adjust your own status, or see a contact’s status to determine the best way to reach them.
Voicemail transcription
Save valuable time and have your voicemails not only emailed to you, but also transcribed.
Call recording
Improve customer satisfaction by recording calls for review and training purposes.
Integrations level 2
Integrate with apps you’re already using, such as Salesforce and Hubspot, so you don’t miss a beat.
Integrations level 3
Integrate with enterprise applications, such as Microsoft Teams and Salesforce, and get support for Okta.
Advanced call recording
Combine analytics with call recordings to review, grade, and learn from each call.
Sales productivity
Manage your sales leads and opportunities from a single view, no matter the lead source.
Contact management
Customize your contacts database to display the right information the right way.
Reporting and analytics
Get visibility into your call data and team activity to make more informed decisions.
Advanced permissions
Add users, change roles and permissions, and create teams as often as you’d like.
Service productivity
Manage your customer’s entire support journey and all communications in a single platform.
Enterprise surveys
Get real-time feedback from your customers to better engage them in their journey.
Customer journey
Better understand your customer experience so you can tailor interactions to each customer.
Custom dashboards
Monitor critical metrics on one screen to get a deeper understanding of your call activity.
Voice Analytics
Identify and analyze call trends using historical and real-time data.
Video meeting
Get a conferencing solution with voice, video, and screen-share for up to 250 participants.
Record meeting & calls
Record meetings to capture important conversations, presentations, or interactions.
Conferencing
Set up a conference bridge to host live calls when you can’t meet face-to-face.
People love Nextiva.
“I’m a big fan of companies like Nextiva.”
Steve Wozniak
Co-Founder at Apple
“When it comes to business phone service, Nextiva Is the best in the business.”
Rand Fishkin
Founder/CEO at SparkToro
“Nextiva is a unicorn. Every other business phone service I’ve used are donkeys.”
Larry Kim
Founder at MobileMonkey
Nextiva Pricing FAQs
How do I get started with Nextiva?
To purchase Nextiva, contact our sales team at (800) 647-3426, chat with us, or request a demo. We’ll discuss your business needs to suggest the best solution for you.How much is business phone service?
Phone service for your business starts at $20 per month per user, depending on the number of users and contract length. To complement your cloud-hosted VoIP phone system, you also get access to an entire suite of business applications to maximize your productivity.Does Nextiva sell or lease VoIP phones?
Yes! With Nextiva, you can choose to buy or rent many high-performance VoIP phones that work perfectly in your business. We offer many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and headsets. The best part is that we pre-configure the devices, so you can use them instantly.What are my payment options?
We accept all major credit or debit cards. Optionally, you may switch to an eCheck (via ACH) method after you complete the initial payment. You can also choose to pay on a monthly or annual basis.Can I buy features à la carte?
Yes. Our software suites include all the communication tools your business needs for one low price. If you have specific needs, call us at (800) 647-3426 so we can customize the Nextiva platform for your business.What's included with every plan?
Nextiva provides every customer with unlimited 24/7 live support. Every plan includes an ultra-high uptime of 99.999%. We actively monitor our network around-the-clock for maximum security and reliability. But that's just the start.Our business phone plans include 45+ powerful VoIP features, including unlimited nationwide calling, online faxing, free phone numbers, voicemail-to-email, and auto attendant. Plus, we'll migrate your existing phone number at no charge. Enjoy superior HD voice quality on every call thanks to our eight military-grade data centers strategically located across the United States.
Do you offer monthly or annual plans?
Nextiva offers many flexible options, all built to meet your needs. You can choose a monthly plan with no commitment. Maximize your savings by committing to a contract term for 12, 24, or 36 months.Can I change plans?
Yes, anytime. We design our plans to grow with your company as it grows and to fit your needs at every stage. If you find your current plan no longer suits your needs, reach out to your Client Success Manager or call us at (800) 647-3426 to adjust your plan.Does Nextiva offer SIP Trunking?
Nextiva offers affordable SIP Trunks for businesses looking to upgrade legacy PBX systems to modern voice communication on a budget. PBX SIP Trunking by Nextiva is compatible with many popular PBX systems including Asterisk, Cisco, 3CX, FreePBX, Mitel, Avaya, and more. Pricing for SIP Trunks start at $14.95 per month.What makes Nextiva different?
First, we provide you the perfect blend of guidance, training, and support from day one. From migrating your existing phone numbers with precision to helping your company scale with enterprise-ready professional services, we've got you covered. We are also rated the easiest to use VoIP solution by G2.Second, our unbeatable network reliability. Nextiva customers experienced zero outages in 2019. With Nextiva, you get more than just a dial tone, you get peace of mind.
Third, Nextiva has taken zero outside funding from investors. Instead, we've bootstrapped millions into developing our platform and serving our community. Happy employees = happy customers. Nextiva has over 1,000 team members who are all personally driven to provide you with the best customer service you won't find anywhere else.
When you choose us, you're selecting a communications partner that is passionate about your growth and proves it every day. Nextiva is proudly rated A+ from Comparably, 4.5/5 on Glassdoor, 4.7/5 on GetVoIP, and has earned a lot of press.
Core
Voice contact centerAll the essential tools your teams need to operate a best-in-class inbound, outbound, or blended global contact center.
Blended inbound/outbound
Agent desktop plus
Geo redundancy
Call recording
Nextiva Business Phone Service integration*
Premium
Digital engagementEverything in Core plus omnichannel support and essential quality management (QM).
EVERYTHING IN CORE, PLUS:
Chat
SMS
Essential quality management (QM)
Optimum
Workforce optimizationEverything in Premium plus full workforce optimization (WFO) capabilities to manage and motivate on-site or remote teams.
EVERYTHING IN PREMIUM, PLUS:
Enterprise quality management (QM)
Proactive notification
Enterprise workforce management (WFM)
Ultimate
Workflow automationEverything in Optimum plus analytics and workflow automation tools and apps.
EVERYTHING IN OPTIMUM, PLUS:
Interactions analytics
Graphical no-code workflows
Entire workflow automation suite
*Nextiva Business Phone Service sold separately.
Compare plan features
Core functionality
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
Core functionality
BLENDED INBOUND/OUTBOUND
Handle inbound and outbound communication, or blended to get the right level of agents with traffic.
AGENT DESKTOP PLUS
Access via web browser login.
GEO REDUNDANCY
Safeguard your data across multiple data centers.
CALL RECORDING
Inbound or outbound call recording including a callers’ IVR speech input.
SOFTPHONE
Use VoIP to deliver calls to an agent.
NEXTIVA VOICE INTEGRATION
Seamless connectivity with Nextiva Business Phone Service, sold separately.
Digital channels
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
Digital channels
CHAT
Includes Engagement Workflow: derive customer intent to tailor services.
Includes Engagement Workflow: derive customer intent to tailor services.
SMS
Includes Engagement Workflow: derive customer intent to tailor services.
Workforce optimization
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
Workforce optimization
ESSENTIALS QUALITY MANAGEMENT (QM)
Basic scorecards, screen recordings.
ENTERPRISE QUALITY MANAGEMENT (QM)
Coaching capabilities, advanced evaluations and system security.
ENTERPRISE WORKFORCE MANAGEMENT (WFM)
Strategic planner and mobile.
INTERACTIONS ANALYTICS
View agents’ actions and customers’ sentiments.
Workflow automation
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
Workflow automation
PROACTIVE NOTIFICATION
Automates real-time outreach to customers via phone, SMS, email, or social channels.
ENTIRE WORKFLOW AUTOMATION SUITE
Automated workflows, pre-built integrations, and real-time visualizations.
Support
Core
Voice contact center
Premium
Digital engagement
Optimum
Workforce optimization
Ultimate
Workflow automation
Support
24/7 support
Expert support provided by Nextiva’s most tenured agents.
Technical account manager (TAM)
Main point of contact and liaison for training, projects, operational improvement, and reporting.
Popular universal add‑ons
Intelligent virtual agent (IVA)
Deliver answers to common questions and solve customer problems quickly with an intelligent virtual agent.
CRM connectors
Pre-built integrations with leading CRM solutions - Salesforce, ServiceNow, Oracle, Microsoft, and Zendesk, that empower agents and supervisors with rich customer data.
Performance dashboards
Real-time dashboards and wallboards that provides holistic reporting from all your systems.
