Security and reliability are always top priorities. We've made it easy to run a fully secure business.
We have built one of the world’s most reliable networks. With 8 points of presence and carrier-grade data centers, we strive for 99.999% uptime so you’ll never miss a beat with your customers.
Our engineers have their eyes on our network at all times to ensure that everything runs like a well-oiled machine. With constant monitoring of our network, issues are immediately flagged and solved.
Get real-time network status updates. You'll know instantly if our performance has slowed for any reason. We're 100% transparent about our history and real-time status with status.nextiva.com
Get any problem solved fast with our award-winning in-house service team. That means you’ll talk to a real human and get real answers, every time. Nothing will stop us from solving your issue.
We take security seriously. Our security team has worked for years to develop a system of protocols, policies, and technologies to keep your data away from prying eyes.
Our data centers are protected by multiple layers of security with equipment and procedures that control, monitor, and video-record access to the facility.
Every data center is prepared with a full uninterruptible power source (UPS) that has N+1 (or greater) redundancy, back-up generators, and the best uptime in the industry.
Powerful heating, ventilation, and air conditioning (HVAC) systems ensure the climate within our data centers keeps our equipment safe.
Access to our servers requires going through five checkpoints, including security stations with guards, mantraps, and biometric hand readers.
Our geographic network is designed strategically so risk of service interruption or data loss due to natural disaster is mitigated.
Every Nextiva data center meets the security standards set by the ISO/IEC 27001 certification.
We can protect every communication transmission with Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints to prevent interception and protect your privacy.
We conduct regular third-party audits including white-hat hacker communities, in addition to 24/7 monitoring, so if there is ever a vulnerability, we’ll find it immediately.
We monitor your account calling activity for any irregular or suspicious patterns to prevent fraudulent charges. We also provide proactive measures with our access control policies and usage throttling.
*Call Encryption is an optional service, available by request.
Every PoP has three or more diverse internet peers. We select the top internet carriers at each PoP region to ensure fast and reliable connections for every customer.
We support SD-WAN solutions from VeloCloud, Cisco, Meraki, and 128Technology, enabling voice traffic protection to all Nextiva PoPs.
We offer full end-to-end VoIP testing from your locations to all Nextiva PoPs, so before we get started we can validate your connection and proactively troubleshoot any VoIP issues that may occur.
Every Nextiva employee participates in annual, mandatory security training.
All Nextiva engineers and developers undergo dedicated security training to ensure our networks and applications are built securely from the ground (and code) up.
We embrace the technology community and their brilliant minds for help in improving our products. We even chose a CTO who is an open-source celebrity as the Chairman of Apache Foundation.
Nextiva uses security measures to protect your information both during and after any transaction of information. We are certified with multiple nationwide and worldwide security initiatives.
All of Nextiva’s data centers are ISO/IEC 27001 audited and certified.
Nextiva is compliant with SOC 2, verifying security for data stored in the cloud.
Nextiva is a PCI-compliant merchant and we also offer solutions that enable our customers to be PCI-compliant in their own businesses.
Nextiva offers communication solutions that are HIPAA-compliant to protect sensitive patient information.
We don’t call it “Amazing Service” for nothing. Our award-winning, friendly, support HUMANS are all based in-house and ready to help you and your growing business.