Essential

Get started on a small scale.

Unlimited calling

Unlimited peer-to-peer video calling

Free toll-free number

1500 toll-free minutes

Voice to email notifications

Integrations with MS Outlook & Google Contacts

Unlimited internet fax

Professional

Best for small teams.

Everything in Essential, Plus

Unlimited conference calls, 40 participants

Unlimited video conferencing, up to 250 participants

Team messaging, collaboration, and video

3000 toll-free minutes

Call Pop, up to 250 contacts

Voicemail to SMS notification

Voicemail to email

Extended integrations with Salesforce, Hubspot, Zendesk

24x7 customer support

Ultimate

All our enterprise-ready features.

Everything in Enterprise, Plus

Sales Productivity & Pipeline Management

Service Productivity & Ticket Management

Automated Surveys

Customer Journey Analytics

The most successful brands trust and work with Nextiva.

See which applications are included with the packages above or add them any time

Explore Pricing Badge See what is included in:

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Close Add OnProfessional

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Included with
Free with Professional
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Call Pop

Get important information about who’s calling so you can begin each conversation a step ahead.

Included with
Free with Professional
Team-Presence icon

Team presence

Adjust your own status, or see a contact’s status to determine the best way to reach them.

Included with
Free with Enterprise
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Voicemail transcription

Save valuable time and have your voicemails not only emailed to you, but also transcribed.

Included with
Free with Enterprise
Call-recording icon

Call recording

Improve customer satisfaction by recording calls for review and training purposes.

Included with
Free with Professional
Integrations-level-1 icon

Integrations level 2

Integrate with apps you’re already using, such as Salesforce and Hubspot, so you don’t miss a beat.

Included with
Free with Enterprise
Integrations level 2 icon

Integrations level 3

Integrate with enterprise applications, such as Microsoft Teams and Salesforce, and get support for Okta.

Included with
Free with Enterprise
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Advanced call recording

Combine analytics with call recordings to review, grade, and learn from each call.

Included with
Free with Enterprise
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Sales productivity

Manage your sales leads and opportunities from a single view, no matter the lead source.

Included with
Free with Enterprise
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Contact management

Customize your contacts database to display the right information the right way.

Included with
Free with Enterprise
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Reporting and analytics

Get visibility into your call data and team activity to make more informed decisions.

Included with
Free with Ultimate
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Advanced permissions

Add users, change roles and permissions, and create teams as often as you’d like.

Included with
Free with Enterprise
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Service productivity

Manage your customer’s entire support journey and all communications in a single platform.

Included with
Free with Ultimate
Enterprise-Surveys icon

Enterprise surveys

Get real-time feedback from your customers to better engage them in their journey.

Included with
Free with Ultimate
Customer-Journey icon

Customer journey

Better understand your customer experience so you can tailor interactions to each customer.

Included with
Free with Enterprise
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Custom dashboards

Monitor critical metrics on one screen to get a deeper understanding of your call activity.

Included with
Free with Enterprise
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Voice Analytics

Identify and analyze call trends using historical and real-time data.

Included with
Free with Professional
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Video meeting

Get a conferencing solution with voice, video, and screen-share for up to 250 participants.

Included with
Free with Enterprise
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Record meeting & calls

Record meetings to capture important conversations, presentations, or interactions.

Included with
Free with Professional
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Conferencing

Set up a conference bridge to host live calls when you can’t meet face-to-face.

People love Nextiva.

Steve Wozniak

“I’m a big fan of companies like Nextiva.”

Steve Wozniak

Co-Founder at Apple

“When it comes to business phone service, Nextiva Is the best in the business.”

Rand Fishkin portrait

Rand Fishkin

Founder/CEO at SparkToro

“Nextiva is a unicorn. Every other business phone service I’ve used are donkeys.”

Larry Kim portrait

Larry Kim

Founder at MobileMonkey

Nextiva Pricing FAQs

How do I get started with Nextiva?

To purchase Nextiva, contact our sales team at (800) 647-3426, chat with us, or request a demo. We’ll discuss your business needs to suggest the best solution for you.

How much is business phone service?

Phone service for your business starts at $20 per month per user, depending on the number of users and contract length. To complement your cloud-hosted VoIP phone system, you also get access to an entire suite of business applications to maximize your productivity.

Does Nextiva sell or lease VoIP phones?

Yes! With Nextiva, you can choose to buy or rent many high-performance VoIP phones that work perfectly in your business. We offer many VoIP devices to purchase or lease, including desk phones, cordless phones, conference phones, and headsets. The best part is that we pre-configure the devices, so you can use them instantly.

What are my payment options?

We accept all major credit or debit cards. Optionally, you may switch to an eCheck (via ACH) method after you complete the initial payment. You can also choose to pay on a monthly or annual basis.

Can I buy features à la carte?

Yes. Our software suites include all the communication tools your business needs for one low price. If you have specific needs, call us at (800) 647-3426 so we can customize the Nextiva platform for your business.

What's included with every plan?

Nextiva provides every customer with unlimited 24/7 live support. Every plan includes an ultra-high uptime of 99.999%. We actively monitor our network around-the-clock for maximum security and reliability. But that's just the start.

Our business phone plans include 45+ powerful VoIP features, including unlimited nationwide calling, online faxing, free phone numbers, voicemail-to-email, and auto attendant. Plus, we'll migrate your existing phone number at no charge. Enjoy superior HD voice quality on every call thanks to our eight military-grade data centers strategically located across the United States.

Do you offer monthly or annual plans?

Nextiva offers many flexible options, all built to meet your needs. You can choose a monthly plan with no commitment. Maximize your savings by committing to a contract term for 12, 24, or 36 months.

Can I change plans?

Yes, anytime. We design our plans to grow with your company as it grows and to fit your needs at every stage. If you find your current plan no longer suits your needs, reach out to your Client Success Manager or call us at (800) 647-3426 to adjust your plan.

Does Nextiva offer SIP Trunking?

Nextiva offers affordable SIP Trunks for businesses looking to upgrade legacy PBX systems to modern voice communication on a budget. PBX SIP Trunking by Nextiva is compatible with many popular PBX systems including Asterisk, Cisco, 3CX, FreePBX, Mitel, Avaya, and more. Pricing for SIP Trunks start at $14.95 per month.

What makes Nextiva different?

First, we provide you the perfect blend of guidance, training, and support from day one. From migrating your existing phone numbers with precision to helping your company scale with enterprise-ready professional services, we've got you covered. We are also rated the easiest to use VoIP solution by G2.

Second, our unbeatable network reliability. Nextiva customers experienced zero outages in 2019. With Nextiva, you get more than just a dial tone, you get peace of mind.

Third, Nextiva has taken zero outside funding from investors. Instead, we've bootstrapped millions into developing our platform and serving our community. Happy employees = happy customers. Nextiva has over 1,000 team members who are all personally driven to provide you with the best customer service you won't find anywhere else.

When you choose us, you're selecting a communications partner that is passionate about your growth and proves it every day. Nextiva is proudly rated A+ from Comparably, 4.5/5 on Glassdoor, 4.7/5 on GetVoIP, and has earned a lot of press.

Core

Voice contact center

All the essential tools your teams need to operate a best-in-class inbound, outbound, or blended global contact center.

Blended inbound/outbound

Agent desktop plus

Geo redundancy

Call recording

Nextiva Business Phone Service integration*

Premium

Digital engagement

Everything in Core plus omnichannel support and essential quality management (QM).

EVERYTHING IN CORE, PLUS:

Chat

Email

SMS

Essential quality management (QM)

Optimum

Workforce optimization

Everything in Premium plus full workforce optimization (WFO) capabilities to manage and motivate on-site or remote teams.

EVERYTHING IN PREMIUM, PLUS:

Enterprise quality management (QM)

Proactive notification

Enterprise workforce management (WFM)

Ultimate

Workflow automation

Everything in Optimum plus analytics and workflow automation tools and apps.

EVERYTHING IN OPTIMUM, PLUS:

Interactions analytics

Graphical no-code workflows

Entire workflow automation suite

*Nextiva Business Phone Service sold separately.

Compare plan features

Core functionality
Core

Voice contact center

Premium

Digital engagement

Optimum

Workforce optimization

Ultimate

Workflow automation

Core functionality
BLENDED INBOUND/OUTBOUND

Handle inbound and outbound communication, or blended to get the right level of agents with traffic.

AGENT DESKTOP PLUS

Access via web browser login.

GEO REDUNDANCY

Safeguard your data across multiple data centers.

CALL RECORDING

Inbound or outbound call recording including a callers’ IVR speech input.

SOFTPHONE

Use VoIP to deliver calls to an agent.

NEXTIVA VOICE INTEGRATION

Seamless connectivity with Nextiva Business Phone Service, sold separately.


Digital channels
Core

Voice contact center

Premium

Digital engagement

Optimum

Workforce optimization

Ultimate

Workflow automation

Digital channels
CHAT

Includes Engagement Workflow: derive customer intent to tailor services.

EMAIL

Includes Engagement Workflow: derive customer intent to tailor services.

SMS

Includes Engagement Workflow: derive customer intent to tailor services.


Workforce optimization
Core

Voice contact center

Premium

Digital engagement

Optimum

Workforce optimization

Ultimate

Workflow automation

Workforce optimization
ESSENTIALS QUALITY MANAGEMENT (QM)

Basic scorecards, screen recordings.

ENTERPRISE QUALITY MANAGEMENT (QM)

Coaching capabilities, advanced evaluations and system security.

ENTERPRISE WORKFORCE MANAGEMENT (WFM)

Strategic planner and mobile.

INTERACTIONS ANALYTICS

View agents’ actions and customers’ sentiments.


Workflow automation
Core

Voice contact center

Premium

Digital engagement

Optimum

Workforce optimization

Ultimate

Workflow automation

Workflow automation
PROACTIVE NOTIFICATION

Automates real-time outreach to customers via phone, SMS, email, or social channels.

ENTIRE WORKFLOW AUTOMATION SUITE

Automated workflows, pre-built integrations, and real-time visualizations.


Support
Core

Voice contact center

Premium

Digital engagement

Optimum

Workforce optimization

Ultimate

Workflow automation

Support
24/7 support

Expert support provided by Nextiva’s most tenured agents.

Technical account manager (TAM)

Main point of contact and liaison for training, projects, operational improvement, and reporting.

Add-on
Add-on
Add-on
Add-on

Popular universal add‑ons

IVA icon
Intelligent virtual agent (IVA)

Deliver answers to common questions and solve customer problems quickly with an intelligent virtual agent.

CRM connectors icon
CRM connectors

Pre-built integrations with leading CRM solutions - Salesforce, ServiceNow, Oracle, Microsoft, and Zendesk, that empower agents and supervisors with rich customer data.

Performance dashobards icon
Performance dashboards

Real-time dashboards and wallboards that provides holistic reporting from all your systems.