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Customer Experience with nextiva

Surprise and delight customers.

Have conversations with customers any way they prefer to communicate and work with teammates in a single app.

Nextiva Connect interface highlighting surveys and shared contacts

Our favorite features.

Shared management

Unsilo customer information by giving key teams access to customer interactions, history, and call transcriptions.

Contact importing

Get started right away by easily uploading your contacts from systems like Google Contacts or Microsoft Outlook.

Feedback gathering

Elevate your service by creating custom branded surveys sent and received within the contact’s screen.

Coming Soon
Topic Tags

Get ahead of issues and monitor key topics by adding relevant tags to customer interactions.

Coming Soon
Delight
customers Nextiva brings talk, text, chat, and video together in a single place for your whole team to focus.
Lead the
journey

Customer Journey and Sentiment

Know the mood of prospects and customers. Get real-time alerts based on conversations that allow your team to see which customers need quick attention and act fast.
"Kanban board” showing stages of a customer funnel
The Nextiva Connect User interface showing the results of a user survey.

Customer clairvoyance

Surveys with ease

Send automatic surveys after any interaction with customers. See responses directly in the continuous conversation. Know how they feel and respond based on feedback.

Become a mind reader

Call Pop

Know customers before you pick up the phone. Call Pop instantly shows important caller details on your screen. See customer sentiment, survey responses - even the value of the account calling.

Call pop highlights survey results, sentiment, account value and experience score
Example automation showing a thank you email that gets sent to customers when they make a purchase.

Automations that improve the experience

Automations that improve your workflow

Keep customers engaged with intelligent automations. See positive and negative sentiment changes and automate actions to engage customers based on their experience.